John Hiester Chevrolet

Reviews about John Hiester Chevrolet

• Andrew Gannon

  Aug, 03 2018
  ★ ☆ ☆ ☆ ☆
  Was sold a Certified Pre-Owned Vehicle that was backed by a "172-point inspection". They checked off a bunch of boxes without actually inspecting anything. The cruise control didn't work, windshield wiper sprayer didn't work, and I found the previous owner's cell phone and personal belongings in the vehicle. How do I know that the engine and transmission are good if they didn't check anything else? Also their customer support was the worst. I was told that my complaint was valid but not their responsibility - "Human Error" was what they said. Philip Allen - fixed operations manager - never answered my calls about the issue either (I called ~50 times) - was always busy or out. Worst customer service and worst dealership that I have ever had to deal with. I will never buy a GM vehicle again or even recommend them. Attached pictures of previous owner cell phone and of incomplete CPO checklist.

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